ATEN CUSTOMER SERVICE SURVEY
Ticket ID
Questions
1. How would you rate our overall service?
Excellent
Very Good
Good
Poor
Not Applicable
2. If you were placed on hold with our service department, how long did you wait?
0-5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
more than 20 minutes
3. How would you rate the Technician?s helpfulness and courteousness?
Excellent
Very Good
Good
Poor
Not Applicable
4. Did we solve your problem on the first attempt?
Yes
No
5. Did our Technician speak clearly and in concise manner?
Yes
No
6. ATEN is continuously in pursuit of product excellence. We invite your product improvement suggestions
