Limited Warranty Terms and Conditions

The length of the limited warranty for the product you have purchased can be found on ATEN’s online e-support platform at http://support.aten.com.  Customers are encouraged to register their product and confirm the length of the limited warranty immediately after purchase.  If you have additional questions about the length of your warranty you may contact ATEN’s support department via email at support@aten-usa.com, via telephone at 949-428-1111 or toll free at 1- 888-999-ATEN (2836), or via fax at 949-428-1100.

This ATEN product is specifically designed and manufactured for the operation and management of computer mainframe and communications equipment used in network management centers.  Therefore, it might not be appropriate for those environments and sites where special standards for performance and high reliability are required such as military equipment, traffic management, nuclear facilities, security systems, communications equipment, medical facilities, etc.

Devices that are connected to this product, such as keyboards, monitors, mice, computer cases, etc., may have been designed and developed by different manufacturers using different manufacturing methods.  As a result, these devices may be incompatible with each other.  In addition, mixing these devices may cause the original product to fail completely due to compatibility issues.  Use in environments or with instruments other than those in which it was designed to operate may also cause the product not to function as intended.

ATEN warrants this product against defects in material and workmanship for the length of the warranty period which begins to run on the documented date of purchase.  If this product proves to be defective within the warranty period, please contact ATEN's support department for information on how to have your product repaired or replaced.  ATEN will not issue a monetary refund for the product. 

When returning the product, you must ship the product in the original packaging and with all the original accessories and cables.  Place your proof of purchase inside the packaging and clearly print the RMA number on the outside of the package.  ATEN’s support department will provide you with the RMA number, but you will be responsible for the costs associated with shipping the product to ATEN.  Return requests that do not contain a proof of purchase, such as a receipt, will not be processed.

Removal or alteration of the factory-supplied serial number invalidates this warranty.

This warranty does NOT cover cosmetic damage.  This warranty does NOT cover damage due to: acts of God; accident; misuse; abuse; neglect; modification; improper operation; improper maintenance; improper grounding; lack of maintenance; connection to improper equipment; or repairs conducted by a party other than ATEN.  This warranty does NOT cover products sold AS IS or WITH FAULTS. 

This warranty is only valid in the country in which the product was purchased.  The return of a defective product will be handled by agents in the country in which the product was purchased.

EXCEPT FOR THE WARRANTIES SPECIFICALLY EXPRESSED IN THIS AGREEMENT, ATEN DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH THE EXCEPTION OF THOSE WARRANTIES WHICH ARE IMPLIED BY AND/OR INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION BY AN APPLICABLE LAW.  THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM OF THIS WARRANTY AGREEMENT.  ATEN’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THIS PRODUCT PLUS ANY INTEREST ALLOWED BY LAW IF AN APPLICABLE LAW REQUIRES THE PAYMENT OF INTEREST.  ATEN SHALL NOT BE LIABLE FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED AND HOWEVER ALLEGED, WITH THE EXCEPTION OF THOSE DAMAGES WHICH AN APPLICABLE LAW RENDERS INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHS WHICH VARY FROM STATE TO STATE.

Last updated January 2012
ATEN