NOTE: Effective April 1 2004, all ATEN products offer 3 years warranty, except cables which offer limited lifetime warranty.

ATEN Limited Three (3) Years Warranty

ATEN warrants this KVM product against defect in material or workmanship for three (3) years from the date of purchase. If this product proves to be defective, contact ATEN’s support department for repair or replacement of your unit. ATEN will not issue a refund. Return requests can not be processed without the proof of original date of purchased.

Please NOTE: There are exceptions to our industry-leading three (3) years warranty. The packaging will clearly state if the warranty is less than three (3) years.

When returning the product, you must ship the product in its original packaging or packaging that gives an equal degree of protection. Include your proof of purchase in the packaging and the RMA number clearly marked on the outside of the package. Please follow the RMA instructions given by our service support representatives.

This warranty becomes invalid if the factory-supplied serial number or “warranty void” sticker has been removed or altered on the product.

This Warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence or modification of any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper equipment, or attempted repair by anyone other than ATEN. This warranty does not cover products sold AS IS or WITH FAULTS.

IN NO EVENT SHALL ATEN’S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, IT’S ACCOMPANYING SOFTWARE, OR IT’S DOCUMENTATION.

ATEN makes no warranty or representation, expressed, implied, or statutory, with respect to its products, contents or use of this documentation and all accompanying software, and specifically disclaims it’s quality, performance, merchantability, or fitness for any particular purpose. ATEN reserves the right to revise or update its product, software or documentation without obligation to notify any individual or entity.

For technical questions regarding your ATEN product, please visit our Technical Information Library (TIL) at http://www.aten-usa.com/?support_til.
For further assistance please email our Service and Support team at support@aten-usa.com or call 949-428-1111 or fax 949-428-1100.

Protecting your privacy is important to ATEN. We strive to keep your personal information confidential.

ATEN collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

To make sure your personal information remains confidential, we communicate these privacy guidelines to every ATEN employee. In addition, ATEN follows the advice of industry initiatives such as the Online Privacy Alliance (http://www.privacyalliance.org) to preserve privacy rights on the Internet and in all aspects of electronic commerce. ATEN does not knowingly solicit personal information from children or send them requests for personal information.

The ATEN Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Last updated April 2006
© 2006 ATEN Technology, Inc. All rights reserved.